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Frequently Asked Questions



General Questions

The Key is an events planning and execution support platform, which enables and empowers all stakeholders in the events industry to achieve greater levels of efficiency while enhancing the quality and experience of the event. It is a unique platform that unlike most other platforms, supports the needs of the Weddings, MICE & Corporate Event Segments, through a single interface.
The Key has two fold technology which is a back-end Workstation on the cloud and front-end, personalized and customized Guest App (Progressive Web App) which acts as the guest interface. The Workstation to manage the event and the App for the guests is given as a part of the solution.
We do not limit your imagination in the creative uses you may find to use The Key Solution. We recommend it for all kinds of Corporate, MICE, Weddings, Social Functions and Conferences, where you need to manage Guest Relations, Hospitality, RSVP/Registration, Guest Travel Logistics and Inventory Management.
The Key’s platform not only enhances the quality of the customer experience, but directly reduces the cost of manpower, planning, and other direct expenses including accommodation, travel, food and other significant expense heads. While it assists the event execution agency to plan and execute events in a modern, systematic manner, it also helps guests to interact with the platform, in a non-intrusive way, while considering all important aspects of planning and hospitality, which are otherwise considered offline.
The Key Solution is a product created and designed by the Key Disruptors. To know more: click here
You can get in touch with The Key Solution here.
Since the solution is based on the cloud, there are no geographical restrictions to its usage. Any company within India or outside can use The Key Workstation & the Guest App.
You can sell the Guest App to your client whose event you are managing, with limited access to the Workstation. The primary user of the Workstation will be the agency managing the client.
The Key Solution is structured as One App - One Event. The same App can not be used for multiple events. Each App is a one time use solution. Each new event will require a new App. You can buy as many Apps as you require.
No. You can use the same solution for all the events your agency does.
There is no limit to the number of events you can manage via the Workstation at a single time. With each App, you can manage only one event.
The Key is an aid for an agency managing the event. The Solution is meant to be managed by the agency in solving their pre-event problems associated with event management like RSVP, Guest Relations, Inventory Management etc. Incase you wish for App to be managed by The Key, please get in touch with us at [email protected]
The Key Solution offers technical support for queries regarding the Workstation or App. Our Key Account Managers will be on call to support you with any design or process related queries you may have.
The Key Workstation is situated on the cloud, and is supported by any internet enabled device that supports HTML and has a browser. The Key Apps are platform independent, they will run on any device that has a browser. PWA’s are websites that mimic an App. The Apps will run on both Android & iOs devices.
Your guest data and reports will remain on our encrypted servers for 3 months post the event. We recommend that you download the data after the event is over and store it as an excel file on your computer, as a backup.
The Key is an enterprise solution meant for agencies managing Weddings, Social functions, Corporate events, Conferences and MICE movements. You can refer your chosen event planner / agency to us or you can contact us and we can put you in touch with the agency using The Key closest to your geographical location.
The Key Solution is available only as a comprehensive enterprise solution consisting of a Workstation and a Guest App. While the Workstation can be used without the App, managing the event becomes more efficient and optimized when using both the technologies together.
Your payment information is completely safe with us, we contract with third-party payment processors who are responsible for ensuring that your payment data is handled securely at every step:
  • Your credit card/Bank information is collected on a secure HTTPS web page using SSL.
  • We use credit card processing firms that are fully PCI-DSS compliant, which means they meet all industry standards for cardholder security.
  • We never store your credit card number or your security code (CVV code).
Please click here to refer to our terms and conditions Policy.
Yes, you do. A progressive web app (PWA) is a website that looks and behaves as if it is a mobile app. All the features of the App will reflect and work similarly on the website.
Wikipedia: Progressive Web Apps (PWAs) are web applications that are regular web pages or websites, but can appear to the user like traditional applications or native mobile applications. The application type attempts to combine features offered by most modern browsers with the benefits of a mobile experience.
A PWA does not need approvals via the App Store or Play Store. The App is downloadable on almost all internet enabled devices (smartphones, tablets, desktops) directly via a link.
There is no validity of unused Apps.
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Workstation and Guest App

Post receipt of your payment, a customised Workstation will be designed and a login link with your ID will be emailed to you. This process may take up to 48 hours.
The Key Solution is only available only as a comprehensive enterprise solution consisting of a Workstation and a Guest App. While the Workstation can be used without the App, managing the event becomes more efficient and optimized when using both the technologies together.
There is no limitation to the number of events you can a manage on the Workstation. The number of Apps you create for the events depends upon your purchased plans.
The Key Workstation can have an unlimited number of users, at the same time. There is no limit to the no. of users. The number of guests on each App is limited to 750. For Guests exceeding 750 per event, please reach out to us at [email protected]
As an agency, you will receive a Workstation from which you will be creating multiple events. There is no limit to the number of simultaneous users on the Workstation.
There are three levels of access you can define on the Workstation namely Agency Members, Clients, and Limited Access. Each level allows the user to use / edit / view different aspects of Workstation.
As the full Workstation is on Cloud it can be accessed from anywhere in the world.
The Key Workstation is optimized for large screen devices like Desktop, Laptop & Tablets, and it can be accessed through any modern browser like Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.
No special software is required to be downloaded for The Key Workstation. It can be accessed on any device that supports html and is connected to the internet.
The Key Solution Workstation can be accessed through any modern browser like Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.
There is a complete report section on the Workstation from where you can generate reports as required by you. All reports are generated as an excel file.
The Workstation and the App work in harmony and are completely in-sync and data to and fro is updated in real time.
Your security comes first in everything we do. We have implemented SHA-2 and 2048-bit encryption, the strongest on the market and this encryption keeps your data private while in transit and on cloud infrastructure protects your data 24/7.
The Key team is available for any kind of technical, design or process related support. Feel free to connect with your Key Account Manager for detailed guidance.
You can create and design your Guest App from the App Setting section on the Workstation. You can define, edit and modify each feature of the App that you have selected in this section. Once you have designed the App to your best, and post your client’s approvals, click on the Generate App link. You will receive the download link for the App, within 3-4 working days.
Once you have designed the App, the system generates the code required to create a PWA. After stringent tests and scripts, and assigning the App to a specific domain with all security and privacy certifications in place, a web link will be generated. You will be notified via email that the App is ready to be sent to Guests from your Workstation.
Once you have uploaded / added Guests to your event in the Workstation, you will be able to invite them directly from the Workstation via an automated Email which will contain the guest's login passcode and instructions on how to download the App.
The number of Apps you can make is dependant upon your purchase plan. There is no limit to the number of Apps you create on your Workstation. You can keep topping up more Apps incase required.
The App can be downloaded by anyone who has been invited. The App can not be accessed without a login ID & Passcode.
Yes, a Progressive Web App that is created for your event will be both Android & iOS compatible. A PWA is compatible with any device that supports a browser.
There is no limitation to number of Apps you have at the same time.
All the information from the App is stored on the Cloud server provided by Amazon Web Services.
At the current time The Key Solution does not offer photo sharing module in the App.
No, it is not an umbrella App. Each App is created exclusively for your client, specific to their event.
Yes, please click on the Request a Demo pop up and we'll send you an invite link to download the App.
This information of who has downloaded and logged into the App will be available in the summary page on the Workstation.
The App and the Workstation are integrated therefore all changes will be instantaneously updated if the App is connected to the internet.
Yes, The Key Guest Apps can be used without any geographical limitations.
Once you have finished designing your App, once you generate the request for the App, it will take between 3 - 4 working days before you can send it out to your guests.
No, the Guest Apps created by The Key are available only with the Key Workstation. The data flows to and from the Workstation into the App. The App will not function without the Workstation.
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Technical Queries

Your data will be stored on the Cloud servers provided by Amazon Web Services.
A cloud refers to a distinct IT environment that is designed for the purpose of remotely provisioning scalable and measured IT resources. The term originated as a metaphor for the Internet which is, in essence, a network of networks providing remote access to a set of decentralized IT resources. Prior to cloud computing becoming its own formalized IT industry segment, the symbol of a cloud was commonly used to represent the Internet in a variety of specifications and mainstream documentation of Web-based architectures.
The Key Workstation is situated on the cloud, and is supported by any internet enabled device that supports HTML and has a browser. The Key Apps are platform independent, they will run on any device that has a browser. PWA’s are websites that mimic an App.
We recommend Enterprises to take regular backup of their data through Data report section available on The Key Solution Workstation. On the cloud we have a mechanism installed which takes periodic backup of the server.
The Key Workstation is hosted on Amazon Web Services and like most cloud providers, AWS takes care of security for its physical data centers and the server hardware the virtual machines run on. Amazon provides a plethora of security services and tools to secure practically any workloads.
If you lose your phone on which the The Key Guest App was installed then you can install the App on your new phone via the same link & password which was provided to you earlier. In case you need further assistance on your login password please write to us on [email protected]
As the The Key Solution Workstation is not installed on your device, therefore, losing your device will not affect its functioning and it can be accessed through any other Desktop/Laptop.
The Key Solution is available without any geographic and time-zone restriction. The Key Guest App and Workstation can be accessed from any part of the world.
The Key Solution takes the responsibility of setting up your server and you get a ready to use Workstation on the Cloud with the best server infrastructure and capabilities.
The Key Solution has a dedicated tech team which provides technical support whenever required.
If you do not see a question related to your query, please contact us here.
If you do not see the answer you want, please contact us here.

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